Instability in San Francisco Area
Earlier today (2023-11-01) around 2:50PM Sonic observed a brief period of instability as customers in and around the Sunset District of San Francisco lost internet connectivity. Over the last hour...
View ArticleSan Francisco Jasper Building – Fusion Fiber Intrusive Maintenance
Update: 12:20 AM maintenance is complete. Tonight (11/2/2023) starting at 11:59PM we will be performing maintenance on core routers serving our customers at the Jasper building. Expected customer...
View ArticlePhone Switch Maintenance
Update: 4:00 AM Maintenance is complete. Nov 6, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance.Â...
View ArticleSSE Network Outage
Early this morning there was an outage on the SSE network due to hardware failures on upstream provider infrastructure. This outage affected a subset of the SSE network. Sonic has been working closely...
View ArticleSan Francisco, Sunset – Intrusive Fiber Maintenance
Update(1:43AM) Maintenance is now complete and IPv6 is now available in the Sunset area of SF Tuesday 11/7/2023 at 11:59 PM we will be conducting maintenance affecting Fiber customers in the Sunset...
View ArticleSSE Network Outage – Update
We are still waiting on the completion of repairs within our upstream provider’s network and we currently have no ETR. The emergency migration/backup implemented on Friday appears to be working with a...
View ArticleSSE Network Outage – Resolved
An issue affecting the connectivity of a subsection of the SSE Network has been resolved. This issue was first reported on Friday November 3rd. Repairs within our upstream provider network are now...
View ArticleFiber ONT Upgrades
Update: 3:55 AM Maintenance is complete. Monday morning Nov. 20th at 2:00 AM, we will be pushing updates to a small subset of Sonic fiber customers in Oakland. Expected service interruption will be...
View ArticleOakland – Intrusive Fiber Maintenance
Update(12:07AM) Maintenance is now complete Monday 11/20/2023 at 11:59 PM we will be conducting maintenance affecting a subset of Fiber customers in the Oakland area. Estimated downtime is 5 minutes...
View ArticleSonic Holiday Hours for 11/23/2023
Sonic Support will be closing early on Thanksgiving, 11/23/2023, at 5:00pm and will return Friday, 11/24/2023, at 8:00am. Sonic Sales will be closed on Thanksgiving and will also return Friday at...
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